Refund policy

Refund Policy — PraticHome

Customer Protection

At PraticHome, customer satisfaction is our priority. If there is any issue with your order, you may request a full or partial refund under the conditions outlined below.

Refund Request Period

Customers have up to 14 days after delivery to request a refund.
Requests made after this period will not be accepted.

Eligible Cases for Refund

Refund requests may be approved in the following situations:

  • The product was not delivered within the estimated timeframe
  • The product arrived damaged or defective
  • The product is significantly different from the description on our website
  • The product is incomplete or missing parts

Non-Eligible Cases

Refunds will not be granted in the following situations:

  • The customer changed their mind after purchase
  • The product was used improperly or damaged by the customer
  • The request is made after the 14-day period

Required Evidence

To process a refund request, customers must provide:

  • Photos or videos clearly showing the issue
  • Order number
  • A clear description of the problem

Refund Process

  1. Contact our support team
  2. Submit the required evidence
  3. Our team will review the request within 3 business days
  4. Possible outcomes:
    • Full refund
    • Partial refund
    • Product replacement